Traditionally insurers had conceived siloed operations and one-size-fit-all offerings approach in their businesses. The business model was risk-based and was structured around the offerings not around the customers who were buying those offerings. Over time they had developed portals and front-end capabilities for online transactions and customer services. However, this approach does not meet today’s on-demand world where the market dynamics and customer expectations are ever evolving and the relevance of traditional siloed products are declining.
Why new approaches are needed?
The way forward
DIaaS from DXC.technology
Insurance Directions ViewPoint
List of Figures
Figure 1: DIaaS Reference Model
Figure 2: Digital insurance Platform, DXC.technology