This Direction Advisory looks at Agentic AI’s potential in key insurance workflows. It also brings out Agentic AI’s differentiation and its value proposition in comparison to traditional AI and automation technologies.
Agentic AI represents a significant leap forward in the application of AI (Artificial Intelligence) within the insurance sector, moving beyond the capabilities of traditional automation and generative AI technologies. While traditional RPA (Robotic Process Automation) and current AI led automations excel at executing predefined, repetitive tasks and generative AI focuses on creating novel content, Agentic AI introduces a new paradigm of autonomous systems. They are capable of independent decision-making, learning and adaptation. This advisory outlines the transformative potential of agentic AI across key insurance workflows, including risk assessment, claims processing, fraud detection, customer engagement and compliance.
Table of Content :
- In A Nutshell
- Verdict
- Introduction
- Automation vs Generative AI vs AI Agents vs Agentic AI
- Automation: Efficiency Through Repetition
- Generative AI: Creativity Through Content Generation
- AI Agents: The Building Blocks of Autonomy
- Agentic AI: Autonomy Through Action
- ViewPoint
- Agentic AI in Insurance Workflows
- Risk Assessment and Underwriting
- Claims Processing and Fraud Detection
- Personalised Customer Engagement and Retention
- Compliance and Regulations
- Agentic AI in Insurance Workflows
- Conclusion
List of Tables :
Table 1: Agentic AI vs Other AI
