Abstract:
Recently Zurich UK has launched a chatbot pilot called ‘Zara’ for six weeks to help customers submit their claims more efficiently in a fast manner at any time. The information is then passed to the human claims handler to respond and process claims. With the help of the chatbot, the company aims to reduce its response time to 3 hours from 24 hours for non-emergency home and motor claims.
TP: 01 Project Number: 1402 Version Number: 02 Year: 18
Content Type: Advisories ; Programme Type: Corporate Advisory Programme ; No of Pages: 1
Applicable Verticals: Insurance
Applicable Regions: Global
Applicable Subjects: Digital Transformation
Programmes Covered: Global Digital Ecosystem Management & Platform Solutions; Corporate Advisory Programmes
Table of Contents:
- Zara debuts at Zurich
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